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Expand Customer Success Team

Proposal #CS-2026-014 · Q2 headcount request

StatusIn Review
DepartmentCustomer Success
Budget Requested$420,000
Submitted ByJordan Lee
Review DeadlineMar 28, 2026

Proposal Overview

Background

Enterprise churn rose 4 pts last quarter. CS coverage ratio dropped below target in three regions.

Expected Outcomes

Reduce time-to-response by 35% and improve NRR in enterprise segment within two quarters.

Business Justification

Current team cannot support 28% account growth without compromising QBR quality and renewal prep.

Requested Budget

6 FTE · $420k annual · includes tooling and onboarding ramp costs.

AI Review Panel

Proposal Summary

Headcount expansion to restore CS coverage ratio and protect enterprise renewals ahead of Q3 cycle.

Benefits
  • Faster response SLAs in APAC and EMEA
  • Dedicated enterprise QBR capacity
  • Reduced escalation load on product team
Budget Impact

+$420k opex · payback tied to 2.1 pt NRR lift · within departmental envelope if phased.

Dependencies

Recruiting pipeline · CS platform seats · manager bandwidth for onboarding.

Open Questions

Can phased hiring achieve Q3 targets? Is contractor bridge needed in APAC?

Committee Panel

Reviewers

M. Chen · Finance · A. Okonkwo · Ops · R. Patel · Product · S. Kim · HR

Current Votes
2 Approve1 Conditional1 Pending
Risk LevelMedium
Approval Progress
62% complete · 1 reviewer remaining
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Enterprise review processes are scattered and inconsistent.

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01

Hiring Requests

Headcount expansion with budget impact and team analysis for HR and Finance committees.

02

Budget Approvals

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